Category Archives: IELTS Listening (tests)

Listening test #1

Free IELTS listening test 4 Section 1

Free IELTS listening test 4 Section 1

Jump to Section 2 | Jump to Section 3 | Jump to Section 4

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

Free IELTS listening test 4 Section 1We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 2.

SECTION 1

Section 1 Questions 1-10

Complete the form below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

SPCA Application for Dog Adoption

Example answer:

Applicant details Name: Helen Morgan

Date of Interview: September the (1)   Show answer 17th

Address: 12 Towley Avenue, Meadowlea

Tel: 443 5421

Lifestyle Details

Work schedule: At home apart from Wed/Fri between 10 am and (2) Show answer 2.30pm

Reason for Adopting a dog: As a (3) Show answer (family) pet

Number of people permanently living in household: (4) Show answer2

Ages (years) of children who visit regularly: (5) and 6. Show answer3

Allergies to dogs: None

Main carer: Applicant and (6) Show answer(her) husband

Property details

Home owned or rented: rented

Landlord’s contact number: 0795 (7) Show answer722 4189

Fenced yard/garden: Yes

Height of fence: (8) Show answer1.5 metres

Previous Ownership

Breed (9) Show answermix / mixed (breed)

Time owned (10) Show answer 6 years

What happened? Died of old age

Click here to read the transcript
SPCA Rep Hello, welcome to the SPCA. Thanks for coming in for the interview. I know it must seem like quite a complicated process, when all you simply want to do is give an unwanted dog a caring home. However, we need to be sure that the people we re-home dogs with are suitable owners. I hope you understand!
Applicant Yes I do, don’t worry it really is no problem.
SPCA Rep Great, well in this interview, we are just going to go over some details relevant to matching you with the right kind of dog and Ill put some details into the computer as we talk. So your name is Helen Morgan?
Applicant Yes, that’s right.
SPCA Rep Okay and today’s date is. (Q1) September 18th, hmm oh no, its the 18th tomorrow, so its the 17th. Now I have all the address details here from when you first arranged the interview, that’s fine. 12 Towley Avenue , Meadow Lea, telephone number 443 5421, no problem with that, and I can see that you don’t have any pets at the moment. Oh, there is no information here about your work schedule. we need to know how long the dog would be likely to be left on its own you see.
Applicant Well, I actually work full-time, but I run my own business from home. I am at home all day most of the week, apart from Wednesdays and Fridays when I work outside from 10.00 to (Q2) 2.30pm
SPCA Rep Okay, well that sounds fine. We don’t normally allow dogs to go to homes where no one would be at home all day every day.
Applicant I understand.
SPCA Rep Now I need to ask you, why you are interested in adopting a dog – I mean, people do for different reasons. Would you say that you want the dog to be a guard dog for protection of your property I mean – or to be a family pet?
Applicant Well, it would be nice to have a dog that can tell us when someone is coming of course! But we don’t want a big dog that would be stereotypical guard dog, it would actually be a (Q3) family pet for myself and my husband, but we do plan to have children in the near future, so it would need to have a temperament that would be good with children.
SPCA Rep Yes, okay. So how many people live in your house?
Applicant Just the (Q4) two of us. Though my brother stays with us for summer holidays when he isn’t at university.
SPCA Rep And do you have children who visit on a regular basis?
Applicant Yes my two nieces, they are (Q5) 3 and 6. They visit most weekends with my sister.
SPCA Rep Okay, and is anyone living in the house allergic to animals?
Applicant My husband is allergic to cats but not dogs!
SPCA Rep So who will be responsible for the daily care of the pet?
Applicant Well my (Q6) husband works from home too, so it would be a joint effort between myself and him.
SPCA Rep Okay. Now, do you rent or own your home?
Applicant Actually we rent, but our landlord, Johnathon, has no problem with us having a dog, we’ve already checked with him and we are going to buy our own house in a few months anyway.
SPCA Rep Well, I hope you don’t mind, but we do need to check everything is okay, ourselves. Could you give me Jonathon’s phone number so we can make a confirmation call?
Applicant Sure, Ill give you his mobile number. Its 0795 (Q7) 722 4189
SPCA Rep ?
Applicant No 4189
SPCA Rep Okay. Now we need to be sure they animal would be safe from roads and traffic. Do you have a fenced yard or garden?
Applicant Yes we do
SPCA Rep And can you give me an idea how tall the fence is? Again it affects the type of dog that would be suitable as so can jump lower fences!
Applicant Actually, my friend adopted a dog last year and she told me that would be one of the questions, so I know exactly! Its (Q8) 1.5 metres tall
SPCA Rep Okay, now I just need to check your previous experience with dogs. Can you tell me if you have ever owned a dog before?
Applicant Yes, I have. We had dogs when I was a child but I have had only one myself as an adult.
SPCA Rep What breed was it?
Applicant It was (Q9) mixed breed actually, a medium sized dog, I would say. He was really friendly.
SPCA Rep Okay, and how long did you have him for?
Applicant 5, no wait a minute, (Q10) 6 years
SPCA Rep Do you mind telling me what happened to it?
Applicant Well, he was rescue dog and wasn’t young when I adopted him, so he died from age-related natural causes.
SPCA Rep Okay, well thanks very much. You are welcome to go and have a look at the dogs that are here at the moment, but it will take 3 or 4 days to confirm approval of your application. Ill telephone you and let you know the outcome as soon as it has been processed.
Applicant Okay, well thanks very much and I look forward to hearing from you

 

Show All correct answers

Once you have finished, check your answers then move on to Section 2.

Listening test #1

Free IELTS listening test 4 Section 2

Free IELTS listening test 4 Section 2

Jump back to Section 1 | Jump to Section 3 | Jump to Section 4

Free IELTS listening test 1 Section 4Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

Section 2:

Questions 11-20

Questions 11-15

Complete the sentences below using NO MORE THAN THREE WORDS OR A NUMBER.

  1. All the ingredients used in Glengarret whisky are Show answer local
  2. The Gaelic word for whisky means Show answer Water of life
  3. Exports of Scotch grossed Show answer 2.5 billion pounds in 2007.
  4.   Show answerBlended whiskies are the best selling type of whisky.
  5. The Glengarret distillery was first established in Show answer1807.

Questions 16-20

Complete the flowchart below using one of the choices in the table for each answer. Use each choice once only. Write the correct letter A – L in the boxes.

A. FURNACE B. BARLEY C. COARSE
D. GRIST E. PEAT F. SMOKY 
G. DRIED H. DISTILLED I. MATURED
J. STIRRED K. HOT WATER L. OTHER DEBRIS

whisky_making

(16) Show answerB (Barley)

(17) Show answerE (Peat)

(18) Show answerD (Grist)

(19) Show answerJ (Stirred)

(20) Show answerI (Matured)

 

 

Show All correct answers

Click here to read the transcriptSection 2
Good morning everyone. I would first like to welcome you to the Glengarret distillery, where some of the world’s finest whisky is produced all from (Q11) local ingredients. Later on in the tour there will be a chance to sample some of our range of whiskies, but we’ll begin by looking at the history of our distillery.
For many people, Scotland is perhaps most famous for its whiskies. The word ‘whisky’ actually came from a Gaelic word which, when translated, means (Q12) ‘Water of Life’. A combination of traditional methods and the soft spring water used in the production of traditional Scotch whisky has made it a world favourite; in fact, exports of whisky in 2007 accounted for (Q13) 2.5 billion pounds – that’s nearly 80 pounds a second!  There are two main types of whisky; single malt or blended. Single malt whisky, as the name implies, uses only one type of grain in its production, and is completed as a single process. Blended whisky, on the other hand, can use a variety of different single malt whiskies and combine them. Many people believe the taste of a single malt whisky to be much finer than a blend, despite the fact that more (Q14) blended whisky is sold than single malts.
The first recorded reference to whisky dates as far back as 1494, but since that time many refinements have been made to the process of making whisky. Using the term ‘Scotch’ to refer to whisky has a very specific meaning. It is internationally protected, and only whiskies made in Scotland, using largely local ingredients, can be classified as ‘Scotch’. Despite strict regulations about using the term ‘Scotch whisky’, it is legally acceptable to use barley from any part of the world to create a Scotch whisky, but here at Glengarret we only use local barley. It is more expensive than importing it from other countries, but it gives our product the unique taste for which it is world famous.
This region has been producing whisky since the 1750s, although Glengarret has been operating for just over 200 hundred years, having been started in (Q15) 1807 by three brothers. Apart from the introduction of more modernised equipment, the whisky process here at Glengarret has changed only a little since those times. The company remains small, employing fewer than 25 people, with most of our staff being the third or even fourth generation of their family to work in the distillery.
Now we will move on to how our whiskies are made and where we get our 100% natural ingredients from. I would like to ask you to keep your questions until the end of this part of the tour – there will be plenty of time for questions later on. Now if you’d all like to follow me, we’ll start the tour.
One of the most important ingredients in whisky is barley. The barley being used for the production of whisky is carefully selected as it will largely determine the quality of the whisky when it is ready for sale. The first step towards making the whisky is when the barley is ‘malted’. This process takes a few days, during which time (Q16) the barley is spread out on the malting room floor as you can see here.
After about three days, this is then dried out. The malted barley is laid on racks inside the kiln, a special furnace used for drying, and it is here that a lot of the taste of a whisky is determined. Here at Glengarret, we use (Q17) peat – a type of soil rich in vegetation that gives the whisky a very smoky flavour. The dried malt is then taken to the dressing room, where the pure malt is separated from unwanted material and other debris. From the dressing room, the malt is then sent to the mill to be ground down into a coarse flour called (Q18) grist. The grist is then fed into the mash tun, along with hot water, where it is (Q19) stirred for some hours. This process is repeated three times. The remaining product is then put into wash backs, and yeast is added to start the fermentation process. This is then distilled, before being put into oak casks to (Q20) mature. Some of our older whiskies may take up to 18 years to mature properly.
OK, this is the end of this part of our tour. If anyone has questions, then please….

Now go to Section 3

 

Listening test #1

Free IELTS listening test 3 Section 2

Free IELTS listening test 3 Section 2

Jump back to Section 1  | Jump to Section 3  |  Jump to Section 4

Free IELTS listening test 3 Section 2Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 3.

Section 2:

SECTION 2

Questions 11- 15. Answer the questions using NO MORE THAN THREE WORDS.

11. Whose lifestyle is the speaker talking about?

  Show answerWomen / Women’s

 

12. Which two examples of goods have now become thought of as necessities?

  Show answerDishwashers and microwaves (again, both words are needed for the correct answer)

 

13. In addition to work, what have these goods given us more time for?

  Show answerLeisure pursuits

 

14. What do richer societies become?

  Show answer(More) demanding

 

15. What does the ‘race of acquisition’ encourage us to buy?

  Show answerUnnecessary goods


Questions 16 to 20

Answer the following questions by selecting the correct letter A to C.

  1. Who is mostly responsible for creating the demand for new products?
    1. Wealthy, older people
    2. Professionals
    3. Models

    Show answerB

  2. Why should we be concerned with the increasing number of unnecessary appliances?
    1. The cost
    2. The environment
    3. The pace of technology

    Show answerB

  3. What other risk does the speaker refer to?
    1. A loss of traditional skills
    2. Health factors of pre-packaged food
    3. A negative impact on careers

    Show answerA

  4. Active buying behaviour
    1. will cause an increase in manufactured goods
    2. causes stress within families
    3. is a purely positive aspect of consumer behaviour

    Show answerA

  5. What does the speaker recommend for the future?
    1. Buy what is available
    2. Educating companies about sustainable production
    3. Purchase in moderation

    Show answerC

Show All correct answers

Once you have finished, check your answers then move on Section 3.

Listening test #1

Free IELTS listening test 3 Section 3

Free IELTS listening test 3 Section 3

Jump back to Section 1  | Jump back to Section 2  |  Jump to Section 4

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

Free IELTS listening test 3 Section 3We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 4.

Section 3:

 

Question 21. Choose the correct letter A–C.

21. Helen became a vegetarian
A. sixteen years ago.
B. because of family influences.
C. for personal reasons.
Show answerC

 

Questions 22-24. Answer the following questions using NO MORE THAN TWO WORDS.

According to Helen,
22.  what is the most important food source for vegetarians?
Show answerSoya OR Soya bean

23.  what do most countries do to vegetables?
Show answerOvercook them

24.  it is a misconception people have that vegetarians are what?
Show answerUnhealthy

 


 

Questions 25-26 Complete the table below using NO MORE THAN TWO WORDS OR A NUMBER

World

Europe

America

Beef consumption per head
(in kilogrammes per year)

less than 11

(25)

(26)

25. Show answer21

26. Show answer44


Questions 27-30.

Label the following diagram using NO MORE THAN THREE WORDS.

listening test 3

27. Show answerCereals

28. Show answerDairy

29. Show answerWhite meat

30. Show answerRed meat

Show All correct answers

 

Once you have finished, check your answers then move on Section 4.

Listening test #1

Free IELTS listening test 2 Section 2

Free IELTS listening test 2 Section 2

Jump back to Section 1  | Jump to Section 3  |  Jump to Section 4

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 3.

Section 2:

SECTION 2

Questions 11-20

Questions 11-15

Select the correct answers A-C.

11. Who is the speaker addressing?

A. Property agents
B. People selling houses
C. People in the countryside
D. People buying second homes

  Show answerD

12. Rental property in the city…

A. is very easy to find
B. is becoming more difficult to find
C. is an investment opportunity
D. is often the only option

  Show answerB

13. Lisa Brown believes…

A. most people will own their own home at some time
B. there is a psychological factor involved in owning your own home
C. fewer people are interested in owning a house
D. most young people need a deposit before they can buy a house.

  Show answerB

14. Property in the countryside is becoming more popular because…

A. people want to get away from the city
B. some parts of the city are becoming overcrowded
C. the concept of the home office means that some people don’t need to go into work
D. public transport is beginning to serve outlying areas.

  Show answerC

15. What kind of properties does the speaker specialise in?

A. Commercial
B. Investment
C. First homes
D. Rural

Show answerB


Questions 16 to 20

Answer the following questions USING NO MORE THAN THREE WORDS OR A NUMBER

16. What end of the market are the properties?

Show answer(the) cheaper (end)

17. What does the speaker compare buying houses with?

Show answer(having a) pension(s)

18. What kind of equity can be the result of buying a property when the market is high?

Show answerNegative

19. How does she describe the feeling of successful property investment?

Show answer(Enormously) satisfying

20. How can you ask the speaker a question?

Show answerRaise (your / a) hand

Show All correct answers

Once you have finished, check your answers then move on to Section 3.

Listening test #1

Free IELTS listening test 2 Section 3

Free IELTS listening test 2 Section 3

Jump back to Section 1  | Jump back to Section 2  |  Jump to Section 4

Free IELTS listening test 2 Section 3Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 4.

Section 3:

SECTION 3

Questions 21-30

Questions 21 to 24

Answer the following questions USING NO MORE THAN THREE WORDS AND / OR A NUMBER

21. How long is the radio show?

Show answer1 hour [‘weekly’ is incorrect as this is how often, not how long]

22. What is the general focus of the programme?

  Show answerConservation (issues)

23. Where is Professor Ripley from?

  Show answer(The) USA

24. According to Professor Ripley, what animals do people most associate with the African bush?

Show answer(Prides of) lions


Questions 25 to 28

Complete the table below using NO MORE THAN THREE WORDS OR A NUMBER.

Threats Natural habitat Population
African lions bush Estimated to be (25) 
Tigers (26)   forests and plains fewer than (27) 
Snow leopards Expansion of (28) ___________ high-altitude pastures

25. Show answer50,000

26. Show answerHunters/ Hunting

27. Show answer6000

28. Show answerAgriculture


Questions 29 and 30

Circle the appropriate letter A–D.

29. Where is the WWF currently funding projects to help the snow leopard?

  1. Nepal, Pakistan and Bhutan
  2. Nepal and Pakistan
  3. Bhutan and Nepal
  4. Pakistan and Bhutan

Show answerB

30. Listeners should telephone

  1. immediately if they want to put forward an opinion
  2. during the commercial break
  3. in 10 minutes if they have anything they want to ask the professor
  4. if they have any information regarding pumas or jaguars.

Show answerC

Show All correct answers

Once you have finished, click ‘Finish quiz’ to check your answers, then move on Section 4.

Listening test #1

Free IELTS listening test 2 Section 4

Free IELTS listening test 2 Section 4

Jump back to Section 1  | Jump back to Section 2  |  Jump back to Section 3

Free IELTS listening test 2 Section 4Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

If you’re having problems with Section 4, take a look at our pages on Tips for getting a better result in Section 4

 

Section 4:

SECTION 4

Questions 31-40

Question 31

Circle the correct answer A–C.

31 The students are expecting

  1. to hear a lecture on overpopulation
  2. Mr Mackenzie
  3. a guest speaker

     Show answerC – the speaker told the class on Monday that the lecture on overpopulation was cancelled as they have a guest speaker.


Questions 32 to 36

Complete the table below using TWO WORDS OR A NUMBER.

42 million adults (32)   
50 million adults have the reading ability of a (33)      year-old.
Increasing by around (34)      and a quarter million per year.
Illiteracy costs
Unemployment Unrealised earnings Literacy programmes
cost (in billions of US dollars) (35)$       237 (36)$     

32. Show answerCannot read

33. Show answer10

34. Show answer2

35. Show answer6

36. Show answer10


Question 37

Circle the appropriate letter A–D.

37. Illiteracy is increasing because many young learners are

  1. not being taught how to break words into sounds
  2. given word lists which are too long
  3. not challenged enough in the classroom.

    Show answerA


Questions 38 to 40Complete the summary below USING NO MORE THAN TWO WORDS.

English is made up of 26 letters, with 44 (38)    and 70 ways of (39)   . Unsuccessful teaching practices persist, however, because reading is (40)    .

38. Show answerSounds

39. Show answerSpelling

40. Show answerBig business (both words needed to get the correct answer)

 

Show All correct answers

Once you have finished, check your answers then visit the IELTS band score converter to see what your band score would be.

 

Listening test #1

Free IELTS listening test 1 Section 4

Free IELTS listening test 1 Section 4

Jump back to Section 1  | Jump back to Section 2  |  Jump back to Section 3

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

Free IELTS listening test 1 Section 4We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

If you’re having problems with Section 4, take a look at our pages on Tips for getting a better result in Section 4

 

Section 4:

SECTION 4

Complete the sentences below using NO MORE THAN TWO WORDS OR A NUMBER

Questions 31-40

Lecture on (31)     Show answerServices marketing

Examples: tourism and (32)     Show answerLegal advice

Common misconception is that marketing points to (33)     Show answerWeakness in what is being provided.

Marketing is actually essential in maintaining (34)     Show answerCustomer numbers

Selling a product is easier because it is (35)     Show answerTangible and customers do not have such different (36)   Show answerExpectations

Aim: offer service beyond hopes of (37)     Show answerClients

Important to: (a) keep informed & (b) (38)    Show answerConstantly improve

One way to achieve this: (39)     Show answer (Conduct) surveys

(40)     must always be available for any queries or problems. Show answerA representative

 

Read the tapescript Continuing our theme of business marketing, I have with me today Mr Brian Kinsella, who is here to talk about the differences between marketing a product and marketing a service.

Good morning. Now I understand that many of you here today are interested in a career in services marketing. Well I have been the marketing director for Oceania Travel for nearly 11 years, so I feel that I can present what I consider to be the most important aspects of marketing a service. However, before I begin, I want to clarify what I mean by services marketing. This not only means aspects like holiday destinations but also professional services such as legal advice. In short, anyone that sells a service.

Actually, a lot of the traditional services such as lawyers, accountants, etc. have not felt too comfortable marketing their services. It’s almost perceived in industries such as these that the need to market indicates a weakness in the services provided.
However, more and more such industries are realising the importance of marketing to sustain their customer numbers, especially when their competitors are marketing themselves.

Now, the main difference between marketing a product and a service is that the customers cannot understand exactly what the service will be. They can see a product and can comprehend exactly what that product will do for them. A service is more
intangible — by that I mean whatever each customer gains from the service is often very personal. For example, with a travel agency, clients choose to travel abroad for a multitude of motives. Some people travel overseas for the experience and really want to get to know the culture of the local people. Others wish to escape from reality, totally relax in sophisticated comfort and be waited on hand and foot. Obviously, our clients will not bejudging what we offer by the same standards, and travel agents, like other such service industries, have an extremely difficult job in satisfying a range of customers from diverse backgrounds with different expectations.

Our company has overcome this dilemma in a number of ways. First of all, our travel consultants are given extensive training in customer service and buyer behaviour. Our aim is not just to be a profit-making organisation, but also to meet and exceed the expectations or dreams of our clients. Our mission statement, in fact, is primarily to offer a service which is above and beyond the hopes of our clients. In addition, we regularly visit the tourist destinations we promote and inform all of our staff about any changes in specific areas.

Not only is it important to be fully informed about every possible aspect of the service you are marketing, it is also essential to constantly improve the service offered. At Oceania Travel, we regularly conduct surveys with all of the people that visit our resorts of choice. Any negative feedback we try to remedy at once. Our clients are met by a company representative during their stay, and we have a set procedure for dealing with any complaints. Our clients are not expected to have to approach the hotel reception, as we have a 24-hour contact service direct to our representatives, and this representative should always welcome any customer problems or questions. In the event of a complaint, the representative will then try to remedy the complaint with the hotel. If the problem cannot be rectified by the hotel manager, our representative is authorised to remedy the situation him or herself. For situations beyond the representative’s authority, our complaints department is contacted. The complaints department guarantees a solution within the day. If the customer is still not satisfied, they are welcome to approach our head office on their return.

So you see that marketing a service is catering more for the clients’ expectations than anything else and it is that which makes services marketing a very intricate business.

Now that’s the end of my presentation, but if there is anything you want to ask, then please feel free to do so.

.

Show All correct answers

Once you have finished, check your answers then visit the IELTS band score converter to see what your band score would be.

 

Listening test #1

Free IELTS listening test 1 Section 3

Free IELTS listening test 1 Section 3

Jump back to Section 1  | Jump back to Section 2  |  Jump to Section 4

Free IELTS listening test 1 Section 3Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 4.

Section 3:

SECTION 3

Questions 21-30

Questions 21-25
Circle the correct letter A–C.

21 Lyn is having difficulty completing her project because
A she doesn’t have enough information.
B she can’t organise her presentation.
C she doesn’t have enough time.

    Show answerB

22 Her presentation is going to focus on
A solar power in America.
B solar-powered water heaters.
C alternative energy technology.

    Show answerB

23 Why does Lyn think we should be looking for alternative sources of energy?
A Fossil fuels are expensive.
B Fossil fuels have an impact on the environment.
C Fossil fuels are limited.

    Show answerC

24 Solar power is a good form of alternative energy because
A it can be harnessed with simple technology
B it is infinite
C it can be applied equally well in any country.

    Show answerA

25 Which graph best indicates what Lyn is describing?

listening-test-1-section-3-Q25

    Show answerA – this answer seems to cause a lot of confusion, so to clarify, the speaker says ‘can provide the majority until October’ – that means you are looking for a graph where October DOES NOT supply the majority (e.g. 50% or more), and that leaves only Graph A.


Questions 26 to 30

Label the following diagram USING NO MORE THAN TWO WORDS AND / OR A NUMBER

Labelling a water task

26.    Show answer 2640 litres (or liters)

27.    Show answer 27Solar coil

28.     Show answer 2820

29.     Show answer 2965

30.     Show answer 30Rigid foam

 

Once you have finished, check your answers then move on Section 4.

Click here to read the transcript

Mark:
Hi Lyn. How’s your project coming along?

Lyn:
Oh, not very well. I’ve got all the information, but I can’t seem to organise it into a presentation.

Mark:
Well you’d better hurry. You only have one more week.

Lyn:
Yes, that’s OK, it’s just that…ohh….(sound of desperation)

Mark:
Well, why don’t you try your presentation on me. Maybe l can help?

Lyn:
Really? Great! OK, well I’ve chosen solar power for my subject, and I’m going to talk specifically about domestic water heating. You know, like the ones popular in America. I’ve got some facts here…

Mark:
That’s good, but just start your presentation from the beginning.

Lyn:
Oh, right. Here we go then. There are many reasons why we should be looking elsewhere for energy sources. As most people are aware, fossil fuels and other such non-renewable sources are by definition finite, so something needs to be in operation soon. Currently, there are a number of alternative energy sources available which can, with a little preparation, be used to provide for a significant part of our domestic energy requirements. In this presentation I am focusing solar power and its application as a domestic water heater. As a renewable energy source, solar power is in many ways ideal. The amount of the sun’s energy which reaches the Earth every minute exceeds the energy that the global population consumes in a year. Although scientists argue that it is not finite, sunlight is certainly a long-lasting resource which is not depleted through use, and solar power converters use this energy without needing any complex moving parts. Once collected and stored, solar energy can be used for many purposes, but it is becoming increasingly popular as a domestic heating source. Generally, a building that is heated by solar power will have its water heated by solar power well, and this has even worked in areas that are not exposed to long hours of as direct sunlight such as the United Kingdom, although not so well as in warmer climates (long pause)

Mark:
Why have you stopped?

Lyn:
Well, that’s all I’ve got so far.

Mark:
Well, start by talking about how effective it is.

Lyn:
Oh, OK. Well, there are a number of factors that influence how efficient solar power can be. The first, obviously, is the amount of sunlight, and this is dependent on season, time of day, and climate. Although the UK has something of a bad reputation for sunshine, it is actually quite productive during some parts of the year. Given a sufficient size of solar panel and water storage tank, solar power can provide all of our water-heating requirements in June and July, and even provide the majority until October. From October to the end of the year this figure December is the least productive, being able to supply less than 5% the average household’s hot water requirement. It is at this point that solar power needs to be supplemented with a more traditional form of heating.  From January, solar power becomes more effective at a rate of about 20% per month, although this rise decelerates to around 18% by May.

(BREAK)

Mark:
Now say something about this water heater Do you have any information about that?

Lyn:
Yes, I’ve got an illustration of a water tank here.

Mark:
That’s good, but you’ll have to describe it.

Lyn:
Right. Well, the ideal water tank in the UK has a capacity of 45 to50 litres, to heat the least 40 litres to be effective. The solar coil is put in the bottom of the tank to heat the water. Now, remember that solar water will not get quite as hot as fossil fuel water heaters. The bottom half of the tank is normally 20 degrees, and this is why it is important not to have a tank that is too large as it would take too much energy to heat. In this illustration, it rises to 40 degrees from halfway up. Don’t forget hot rises, so the top third of the tank is the hottest, and reaches an average temperature of 65 degrees.

Mark:
And what’s this second layer around the tank?

Lyn:
Oh that’s insulation. Because the tank is often either outside or just under the roof, rigid foam is used as an insulation layer It should be at least so 80mm thick all around.

Mark:
That seems like a good presentation. All you need to do is to prepare some short notes and a larger illustration so you can use it as a demonstration and you’ll be fine.
Lyn:
You think so? Well, thanks very much for the help. Maybe can do the same for you one day.

Mark:
Maybe. Anyway, have to go. Good luck!

Lyn:
Thanks. Bye.

Listening test #1

Free IELTS listening test 1 Section 2

Free IELTS listening test 1 Section 2

Jump back to Section 1  | Jump to Section 3  |  Jump to Section 4

Free IELTS listening test 1 Section 2Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 3.

Section 2:

SECTION 2

Questions 11-20

Questions 11-15
Complete the tables below. If there is no information given, write X.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

 Overlander
Distance / km (11)   
Highlight 3 volcanoes
Time / hours 11

 

 Transalpine
Distance / km 223
Highlight (12) 16  
Time / hours (13)    

 

 Transcoastal
Distance / km (14)  
Highlight (15)  
Time / hours 5

Show answer 11681 Show answer 12Tunnels Show answer 135 Show answer 14X (note that the instructions stated that ‘If there is no information given, write X.’ Show answer 15Whale watching

Questions 16 to 20

Complete the summary below USING NO MORE THAN TWO WORDS OR A NUMBER.

Taking three days to complete, the (16)    Show answerIndian Pacific is one of the world’s longest train journeys. The Ghan is shorter, passing through towns built by the (17)   Show answerEarlier / early settlers There is also a sculpture designed to mark the laying of the (18)   Show answerMillionth concrete sleeper. The Overland was the first train to travel between the capital cities in two (19)   Show answerStates and it is also the oldest journey of its kind on (20)   . Show answerThe continent

Show All correct answers

 

Click here to read the transcriptWhen thinking about beautiful countryside or stunning views, it has long been accepted that Australia and New Zealand have few equals. What is perhaps slightly less well known is what these countries can offer to the avid train enthusiast. Both countries have railways which pass through breathtaking scenery in the utmost of comfort.

In New Zealand you can travel from the country’s biggest city, Auckland, to where a third of the population lives, its capital, Wellginton, on the longest passenger rail service in the country – the Overlander. Crossing 681 kilometres, the train winds through the lush farmland of the Waikato and up the Rarimu Spiral onto an amazing ‘volcanic plateau’ surrounded by native bush. On a clear day you will be able to see three of New Zealand’s most famous volcanoes — Mount Ruapehu, Mount Ngauruhoe and Mount Tongariro. The whole journey can be completed in 11 hours, but for those keen to see a little more of the country, the trip can be extended over three or four days. This gives travellers the opportunity of seeing the famous Waitomo caves, relaxing in the mud pools of Rotorua, or skydiving over Lake Taupo.

Moving on to the South Island, you can take the Transai£i1ne through the Southem Alps, travelling from the South Pacific Ocean to the Ta an Sea. Climbing from Christchurch right into the alps, this 223 km trip is particularly impressive as the train passes through 16 tunnels before descending to Greymouth at the end of the line. Taking only five hours, this is a relatively short trip, but it is worth noting that this journey has been listed as the sixth most scenic rail route in the world. For those that are not so keen on mountains, the South Island has a second option —the Transcoastal. With the sea on one side and the mountains on the other, it again shows some of the best scenery New Zealand has to offer. Also taking five hours, one of the highlights of this journey is the opportunities for whale watching. The fortunate few that see whales are well rewarded, but there are more common sights which are just as enjoyable, such as penguins and seals.


Although these three train journeys are undeniably breathtaking, some travellers prefer the longer journeys on offer in Australia. The Indian Pacific, for example, which travels from Sydney through to Perth and has been dubbed ‘the adventure that spans Australia’. With three nights on board, the train takes in the Blue Mountains and the Nullarbor Plains, and, as the name implies, the Indian Pacific shows you two oceans. This train journey holds two world records: covering 4352 km, it is one of the world’s longest train journeys. it also travels the world’s longest straight stretch of railway track (478 km). For those who find these distances a little daunting, passengers can stretch their legs at a number of different stops such as Kalgoorlie, famous for gold, and Broken Hill, first founded as a silver mine.

If three days on board a train seems a little excessive, there are alternatives. The Ghan, for example, which travels from Adelaide in the south to Alice Springs in the centre of the continent, taking 20 hours. Passing through Crystal Brook, Port Augusta and Woomera, this journey gives an indication of what life was like for the earlier settlers as the discovered the country. Along the way. you can also see the Iron Man sculpture, F which was constructed by railway workers to commemorate the one millionth concrete sleeper laid during construction of the line.

Finally, just a quick word about the Overland, which runs between Melbourne and Adelaide. As the first train to travel between the capitals of two states, it is a historic as well as relaxing way to travel, and is famous for being the oldest long-distance train journey on the continent.

With so many memorable journeys to choose from, the only problem you will have is knowing which one to do first.

Once you have finished, check your answers, then move on Section 3.