Category Archives: IELTS Listening (tests)

Listening test #1

Free IELTS listening test 3 Section 4

Free IELTS listening test 3 Section 4

Jump back to Section 1  | Jump back to Section 2  |  Jump back to Section 3

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Free IELTS listening test 3 Section 4Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

If you’re having problems with Section 4, take a look at our pages on Tips for getting a better result in Section 4

 

Section 4:

SECTION 4

Questions 31 and 32. Complete the following sentence using ONE WORD.

31. East feels    therapy is a better word than ‘alternative’.

 Show answerNatural 32.Osteopathy involves the manipulation of    in order to remove stresses and strains.

 Show answerMuscles

 

Questions 33-36. Answer the following questions using NO MORE THAN THREE WORDS.

According to Matthew East,
33. what must be considered when treating a patient?

    Show answer(the) Whole body 34. what was the original cause of the baby’s discomfort?

    Show answerA difficult birth 35. How does East describe the use of drugs and operations?

    Show answerInvasive 36. According to East, what is the percentage cost of natural remedies compared to western medicine?

    Show answer10%

 

Questions 37-38. Circle the correct letter A-C

37. East believes western medicine
A. is not suitable for the young
B. has not had sufficient trials
C. is overly influenced by pharmaceutical companies

    Show answerC

 

38. Natural remedies
A. are sometimes used indiscriminately
B. can be used with patients of any age
C. do not affect diet or lifestyle

    Show answerB

 

Questions 39-40. Answer the following questions using NO MORE THAN THREE WORDS

39. What examples does East give for the benefits of western medicine?

    Show answerEmergency surgery 40. Who is next week’s guest?

    Show answerDr Moore

 

 

Show All correct answers

 

Click here to read the transcript

Interviewer: Over the past 50 years, there have been some radical changes in medicine as it is known in the west. This is largely the result of vast improvements in technology, but also in the rising importance of ‘alternative’ treatments. I have with me today Matthew East, a registered osteopath and a supporter of alternative techniques in healthcare. Matthew, can you tell us more about osteopathy?

 

Matthew East: Well, perhaps the first thing say is that the term ‘alternative’ is actually a little misleading, as I am referring to approaches and attitudes to health that were in common use long before western medicine was established. I prefer the term ‘natural’. Anyway, I’ll begin by telling you a little about osteopathy. Basically, osteopathy is the manipulation of muscles in order to alleviate stresses and tensions that lead to pain. Now, unlike western medicine, osteopathy considers the whole body, not just the affected area, and this is a very important principle of natural remedies.

 

The whole body must be considered before a course of treatment can be decided upon. You see, the aim of therapies like osteopathy is not only to repair the body, but also to get the body treating itself, and this does not come from treating the symptoms. To give an example, l recently treated a two-month-old baby who was screaming all day and was even worse at night. The couple had taken the baby to their doctor, but the only advice they were given was that the baby ‘would grow out of it’. However, the real problem stemmed from a difficult birth which put pressure on their baby’s neck. After ten minutes of gentle manipulation the pressure was released and within 20 minutes, the baby was quiet and calm for the first time. This was achieved without drugs or operations. Avoiding such invasive methods of treatment highlights another of the differences between western medicine and a more natural approach. You see, western medicine often uses surgery in order to find a solution to problems that could have been addressed with simple remedies. A medical approach that looks closely at how essential an operation is before it is performed would offer patients a considerably less stressful method of treatment, not to mention the financial savings. Natural remedies actually amount to about ten per cent of the cost of a western course of treatment.

 

I’d like to mention the subject of surgery again a little later, but l would like to say at this point that there are those that claim that the benefits of osteopathy and herbal therapies are largely psychological, that they have not undergone the clinical trials that pharmaceuticals have. To answer that, you only need to look at the example l gave earlier, of the baby that stopped crying less than an hour after treatment but was obviously far too young to react because of purely psychological factors. Another example can be seen in the successful use of acupuncture in the treatment of animals.

 

In response to criticism regarding clinical trials, it is worth noting that the power of pharmaceutical companies is such that although some drugs fail the standards required of them, they are sometimes still prescribed by doctors.

 

Moving on to another point, it should be stressed that natural remedies, in addition to having no side effects, can also be applied to any patient. Now I’m not suggesting that the same treatments are used indiscriminately. Although natural remedies can be used with any age group, the treatment selected is very specific to the person. By this I mean that not only the general health of the patient needs to be considered, but also their habits, diet and lifestyle in order to build a complete picture.

 

However, I am not suggesting that we should reject western medicine entirely. In fact, there have been occasions when I have referred patients to their doctor as I felt that in those cases it was the most suitable course of action. There are many situations in which it is by far the best option. Take emergency surgery, for example. Obviously more natural remedies do not provide the speed required in such cases. The best solution would therefore be an open-minded combination of the two forms.

 

Interviewer: Well, thank you very much, Matthew. That was a very interesting insight into alternative… sorry… natural, treatments. Next week we’ll be inviting Dr Moore that’s M-O-O-R-E onto the programme to argue his case as a doctor. Until next week, then, goodbye.

 

Once you have finished, check your answers then visit the IELTS band score converter to see what your band score would be.

Listening test #1

Free IELTS listening test 3 Section 1

Free IELTS listening test 3 Section 1

Updated: we’ve now added the transcript at the bottom of the page!

Jump to Section 2  | Jump to Section 3  |  Jump to Section 4

Free IELTS listening test 3 Section 1Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 2.

SECTION 1

Example:

She wants to study an MBA

Questions 1-10

Questions 1-5. Complete the form below with the applicant’s personal details using NO MORE THAN THREE WORDS OR A NUMBER.

Applicant information form:
Name: Ann (1)  
D.O.B.: (2) , 1991
Address: (3) Simon Place, Brighton
Contact number:  (4) (01903)  
Mobile: (5)

1. Show answerHawberry

2. Show answer22nd May

3. Show answer26

4. Show answer714721

5. Show answerNo mobile phone

 

Questions 6 to 10

Answer the following questions using NO MORE THAN THREE WORDS.

6.  What is the applicant’s current job?
Show answerSecretary

7.  What university course has she already completed?
Show answerBusiness (degree)

8.  Why might the student not get on the MBA course?
Show answerGets full quickly / fills quickly / it fills quickly

9.  What is her second choice?
Show answerInternational marketing

10. Which department will contact the applicant?
Show answerAdmission(s) (Department)

Show All correct answers

Once you have finished, check your answers then move on to Section 2.

Listening test #1

Free IELTS listening test 1 Section 1

Free IELTS listening test 1 Section 1

Updated: we’ve now added the transcript at the bottom of the page!

Jump to Section 2 | Jump to Section 3 | Jump to Section 4

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our complete online IELTS course has 15 complete practice tests as well as lessons, exercises and end of lesson tests with complete IELTS recordings. In the online course, your practice test answers are also automatically marked and graded by our online system.

Free IELTS listening test 1 Section 1We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 2.

Section 1:

SECTION 1

Questions 1-10

Questions 1-5
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Southern Rental Car – booking

Name: William (1) 
Show answerWaddell (exact spelling required for this point)

Address: 10 (2)  Nelson
Show answerRobyn Place (exact spelling required for this point)

Contact number: (3) 07 
Show answer263 8666 (if you have this number in a different format, for example with different spacing, it would still be marked correct)

Payment by credit card type: (4)  card.
Show answerVisa  (‘credit’ is not enough to get this marked as correct)

Card No. 4550 1392 8309 3221

Card expiry date: July 20XX

Rental period: (5) days
Show answer10 (‘days’ is not required as this is included in the question)


Questions 6 to 10

Answer the following questions USING NO MORE THAN TWO WORDS OR A NUMBER

  1. How much is the car per day?
    Show answer$35
  2. What does the price include?
    Show answerUnlimited kilometres
  3. Who will he be visiting?
    Show answerRelatives
  4. What kind of car does the agent recommend?
    Show answer(An) automatic
  5. What does he need to collect the car?
    Show answerDriving license / Drivers license (‘a driving licence’ would be incorrect as this is three words when the instructions state ‘NO MORE THAN TWO WORDS’ )

 

Show All correct answers

Show the transcript
Receptionist Good morning, Sir. How can I help you?
William Hello. ls this Southern Rental Car?
Receptionist Yes. it is.
William I wonder if you could help me. I’m ringing from  Nelson, but I’m coming over to Auckland
for 12 days and I’d like to hire a car
Receptionist Okay, I’ll fill in a booking for you now. First, can l take your name?
William Yes, it’s William Waddell.
Receptionist Sorry, could you spell your surname?
William Yes, it’s W A D D E L L
Receptionist Thanks. Now, can I  have an address and a phone number?
William Sure. I live at 10 Robyn Place. That’s R O B Y N Place.
Receptionist And that’s Nelson, isn’t it?
William That’s right. Do you want my home number or my mobile?
Receptionist Home number will be fine.
William OK, it’s 07 263 8666.
Receptionist Great. Now, can I also have a credit card number?
William Do I have to pay by credit card?
Receptionist Well, we need to credit card number as a guarantee. It’s a standard policy for car rentals.
William OK, well I’ll pay by Visa then. The card number is 4550…1392…8309…3221
Receptionist And the expiry date?
William Sorry?
Receptionist Your card – when does it expire?
William Oh, next July.
Receptionist Right. Now, how long did you want the car for? Twelve days did you say?
William No, I only need the car for 10 days, from the 2nd to the 11th of next month.

Receptionist Now, what type of car are you looking to hire?
William Well, I’m not too worried about the model of the car but I understand that you have rental cars from just $25 a day. Is that correct?
Receptionist We do sometimes have the $25 deals, but only in the low season. For the period you are looking at, the cheapest we have is $35. However, that price includes unlimited kilometres.
William Sorry, did you say unlimited kilometres? What does that mean exactly?
Receptionist That means that no matter how far you go, the cost is the same. Some companies charge for rental and then charge again for every kilometre you actually drive.
William Well l am going to be travelling quite long distances – I’m visiting relatives and they live quite far apart from each other, so unlimited kilometres are probably a good idea.
Receptionist If you’re travelling long distances, you would be better off with an automatic. Changing gears in a manual can make it more expensive for petrol.
William OK, I’ll take an automatic then.
Receptionist Right, so that’s an automatic car for 10 days from the 2nd to the 11th. That’s all booked. Is there anything else I can help you with?
William No that’s fine. Oh, sorry – what do I need to bring with me when I pick up the car?
Receptionist All you need is your driving licence.
William Right, well thanks very much. Bye.

Once you have finished, check your answers, then move on Section 2.

Previous comments:
Listening test #1

Free IELTS listening test 3 Section 2

Free IELTS listening test 3 Section 2

Jump back to Section 1  | Jump to Section 3  |  Jump to Section 4

Free IELTS listening test 3 Section 2Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 3.

Section 2:

SECTION 2

Questions 11- 15. Answer the questions using NO MORE THAN THREE WORDS.

11. Whose lifestyle is the speaker talking about?

  Show answerWomen / Women’s

 

12. Which two examples of goods have now become thought of as necessities?

  Show answerDishwashers and microwaves (again, both words are needed for the correct answer)

 

13. In addition to work, what have these goods given us more time for?

  Show answerLeisure pursuits

 

14. What do richer societies become?

  Show answer(More) demanding

 

15. What does the ‘race of acquisition’ encourage us to buy?

  Show answerUnnecessary goods


Questions 16 to 20

Answer the following questions by selecting the correct letter A to C.

  1. Who is mostly responsible for creating the demand for new products?
    1. Wealthy, older people
    2. Professionals
    3. Models

    Show answerB

  2. Why should we be concerned with the increasing number of unnecessary appliances?
    1. The cost
    2. The environment
    3. The pace of technology

    Show answerB

  3. What other risk does the speaker refer to?
    1. A loss of traditional skills
    2. Health factors of pre-packaged food
    3. A negative impact on careers

    Show answerA

  4. Active buying behaviour
    1. will cause an increase in manufactured goods
    2. causes stress within families
    3. is a purely positive aspect of consumer behaviour

    Show answerA

  5. What does the speaker recommend for the future?
    1. Buy what is available
    2. Educating companies about sustainable production
    3. Purchase in moderation

    Show answerC

Show All correct answers

Once you have finished, check your answers then move on Section 3.

Listening test #1

Free IELTS listening test 3 Section 3

Free IELTS listening test 3 Section 3

Jump back to Section 1  | Jump back to Section 2  |  Jump to Section 4

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

Free IELTS listening test 3 Section 3We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 4.

Section 3:

 

Question 21. Choose the correct letter A–C.

21. Helen became a vegetarian
A. sixteen years ago.
B. because of family influences.
C. for personal reasons.
Show answerC

 

Questions 22-24. Answer the following questions using NO MORE THAN TWO WORDS.

According to Helen,
22.  what is the most important food source for vegetarians?
Show answerSoya OR Soya bean

23.  what do most countries do to vegetables?
Show answerOvercook them

24.  it is a misconception people have that vegetarians are what?
Show answerUnhealthy

 


 

Questions 25-26 Complete the table below using NO MORE THAN TWO WORDS OR A NUMBER

World

Europe

America

Beef consumption per head
(in kilogrammes per year)

less than 11

(25)

(26)

25. Show answer21

26. Show answer44


Questions 27-30.

Label the following diagram using NO MORE THAN THREE WORDS.

listening test 3

27. Show answerCereals

28. Show answerDairy

29. Show answerWhite meat

30. Show answerRed meat

Show All correct answers

 

Once you have finished, check your answers then move on Section 4.

Listening test #1

Free IELTS listening test 2 Section 2

Free IELTS listening test 2 Section 2

Jump back to Section 1  | Jump to Section 3  |  Jump to Section 4

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 3.

Section 2:

SECTION 2

Questions 11-20

Questions 11-15

Select the correct answers A-C.

11. Who is the speaker addressing?

A. Property agents
B. People selling houses
C. People in the countryside
D. People buying second homes

  Show answerD

12. Rental property in the city…

A. is very easy to find
B. is becoming more difficult to find
C. is an investment opportunity
D. is often the only option

  Show answerB

13. Lisa Brown believes…

A. most people will own their own home at some time
B. there is a psychological factor involved in owning your own home
C. fewer people are interested in owning a house
D. most young people need a deposit before they can buy a house.

  Show answerB

14. Property in the countryside is becoming more popular because…

A. people want to get away from the city
B. some parts of the city are becoming overcrowded
C. the concept of the home office means that some people don’t need to go into work
D. public transport is beginning to serve outlying areas.

  Show answerC

15. What kind of properties does the speaker specialise in?

A. Commercial
B. Investment
C. First homes
D. Rural

Show answerB


Questions 16 to 20

Answer the following questions USING NO MORE THAN THREE WORDS OR A NUMBER

16. What end of the market are the properties?

Show answer(the) cheaper (end)

17. What does the speaker compare buying houses with?

Show answer(having a) pension(s)

18. What kind of equity can be the result of buying a property when the market is high?

Show answerNegative

19. How does she describe the feeling of successful property investment?

Show answer(Enormously) satisfying

20. How can you ask the speaker a question?

Show answerRaise (your / a) hand

Show All correct answers

Once you have finished, check your answers then move on to Section 3.

Listening test #1

Free IELTS listening test 2 Section 3

Free IELTS listening test 2 Section 3

Jump back to Section 1  | Jump back to Section 2  |  Jump to Section 4

Free IELTS listening test 2 Section 3Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

When you have finished the test, take a note of the number of correct answers you got and move on to Section 4.

Section 3:

SECTION 3

Questions 21-30

Questions 21 to 24

Answer the following questions USING NO MORE THAN THREE WORDS AND / OR A NUMBER

21. How long is the radio show?

Show answer1 hour [‘weekly’ is incorrect as this is how often, not how long]

22. What is the general focus of the programme?

  Show answerConservation (issues)

23. Where is Professor Ripley from?

  Show answer(The) USA

24. According to Professor Ripley, what animals do people most associate with the African bush?

Show answer(Prides of) lions


Questions 25 to 28

Complete the table below using NO MORE THAN THREE WORDS OR A NUMBER.

Threats Natural habitat Population
African lions bush Estimated to be (25) 
Tigers (26)   forests and plains fewer than (27) 
Snow leopards Expansion of (28) ___________ high-altitude pastures

25. Show answer50,000

26. Show answerHunters/ Hunting

27. Show answer6000

28. Show answerAgriculture


Questions 29 and 30

Circle the appropriate letter A–D.

29. Where is the WWF currently funding projects to help the snow leopard?

  1. Nepal, Pakistan and Bhutan
  2. Nepal and Pakistan
  3. Bhutan and Nepal
  4. Pakistan and Bhutan

Show answerB

30. Listeners should telephone

  1. immediately if they want to put forward an opinion
  2. during the commercial break
  3. in 10 minutes if they have anything they want to ask the professor
  4. if they have any information regarding pumas or jaguars.

Show answerC

Show All correct answers

Once you have finished, click ‘Finish quiz’ to check your answers, then move on Section 4.

Previous comments:
Listening test #1

Free IELTS listening test 2 Section 4

Free IELTS listening test 2 Section 4

Jump back to Section 1  | Jump back to Section 2  |  Jump back to Section 3

Free IELTS listening test 2 Section 4Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

If you’re having problems with Section 4, take a look at our pages on Tips for getting a better result in Section 4

 

Section 4:

SECTION 4

Questions 31-40

Question 31

Circle the correct answer A–C.

31 The students are expecting

  1. to hear a lecture on overpopulation
  2. Mr Mackenzie
  3. a guest speaker

     Show answerC – the speaker told the class on Monday that the lecture on overpopulation was cancelled as they have a guest speaker.


Questions 32 to 36

Complete the table below using TWO WORDS OR A NUMBER.

42 million adults (32)   
50 million adults have the reading ability of a (33)      year-old.
Increasing by around (34)      and a quarter million per year.
Illiteracy costs
Unemployment Unrealised earnings Literacy programmes
cost (in billions of US dollars) (35)$       237 (36)$     

32. Show answerCannot read

33. Show answer10

34. Show answer2

35. Show answer6

36. Show answer10


Question 37

Circle the appropriate letter A–D.

37. Illiteracy is increasing because many young learners are

  1. not being taught how to break words into sounds
  2. given word lists which are too long
  3. not challenged enough in the classroom.

    Show answerA


Questions 38 to 40Complete the summary below USING NO MORE THAN TWO WORDS.

English is made up of 26 letters, with 44 (38)    and 70 ways of (39)   . Unsuccessful teaching practices persist, however, because reading is (40)    .

38. Show answerSounds

39. Show answerSpelling / spelling sounds

40. Show answerBig business (both words needed to get the correct answer)

 

Show All correct answers

Once you have finished, check your answers then visit the IELTS band score converter to see what your band score would be.

 

Listening test #1

Free IELTS listening test 1 Section 4

Free IELTS listening test 1 Section 4

Jump back to Section 1  | Jump back to Section 2  |  Jump back to Section 3

Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

Free IELTS listening test 1 Section 4We strongly recommend that you do not pause the recording during this practice test – the exact timing you will have in the IELTS test is already built in, so pausing the recording will not give you an accurate idea of your level.

If you’re having problems with Section 4, take a look at our pages on Tips for getting a better result in Section 4

 

Section 4:

SECTION 4

Complete the sentences below using NO MORE THAN TWO WORDS OR A NUMBER

Questions 31-40

Lecture on (31)     Show answerServices marketing

Examples: tourism and (32)     Show answerLegal advice

Common misconception is that marketing points to (33)     Show answerWeakness in what is being provided.

Marketing is actually essential in maintaining (34)     Show answerCustomer numbers

Selling a product is easier because it is (35)     Show answerTangible and customers do not have such different (36)   Show answerExpectations

Aim: offer service beyond hopes of (37)     Show answerClients

Important to: (a) keep informed & (b) (38)    Show answerConstantly improve

One way to achieve this: (39)     Show answer (Conduct) surveys

(40)     must always be available for any queries or problems. Show answerA representative

 

Read the tapescript Continuing our theme of business marketing, I have with me today Mr Brian Kinsella, who is here to talk about the differences between marketing a product and marketing a service.

Good morning. Now I understand that many of you here today are interested in a career in services marketing. Well I have been the marketing director for Oceania Travel for nearly 11 years, so I feel that I can present what I consider to be the most important aspects of marketing a service. However, before I begin, I want to clarify what I mean by services marketing. This not only means aspects like holiday destinations but also professional services such as legal advice. In short, anyone that sells a service.

Actually, a lot of the traditional services such as lawyers, accountants, etc. have not felt too comfortable marketing their services. It’s almost perceived in industries such as these that the need to market indicates a weakness in the services provided.
However, more and more such industries are realising the importance of marketing to sustain their customer numbers, especially when their competitors are marketing themselves.

Now, the main difference between marketing a product and a service is that the customers cannot understand exactly what the service will be. They can see a product and can comprehend exactly what that product will do for them. A service is more
intangible — by that I mean whatever each customer gains from the service is often very personal. For example, with a travel agency, clients choose to travel abroad for a multitude of motives. Some people travel overseas for the experience and really want to get to know the culture of the local people. Others wish to escape from reality, totally relax in sophisticated comfort and be waited on hand and foot. Obviously, our clients will not bejudging what we offer by the same standards, and travel agents, like other such service industries, have an extremely difficult job in satisfying a range of customers from diverse backgrounds with different expectations.

Our company has overcome this dilemma in a number of ways. First of all, our travel consultants are given extensive training in customer service and buyer behaviour. Our aim is not just to be a profit-making organisation, but also to meet and exceed the expectations or dreams of our clients. Our mission statement, in fact, is primarily to offer a service which is above and beyond the hopes of our clients. In addition, we regularly visit the tourist destinations we promote and inform all of our staff about any changes in specific areas.

Not only is it important to be fully informed about every possible aspect of the service you are marketing, it is also essential to constantly improve the service offered. At Oceania Travel, we regularly conduct surveys with all of the people that visit our resorts of choice. Any negative feedback we try to remedy at once. Our clients are met by a company representative during their stay, and we have a set procedure for dealing with any complaints. Our clients are not expected to have to approach the hotel reception, as we have a 24-hour contact service direct to our representatives, and this representative should always welcome any customer problems or questions. In the event of a complaint, the representative will then try to remedy the complaint with the hotel. If the problem cannot be rectified by the hotel manager, our representative is authorised to remedy the situation him or herself. For situations beyond the representative’s authority, our complaints department is contacted. The complaints department guarantees a solution within the day. If the customer is still not satisfied, they are welcome to approach our head office on their return.

So you see that marketing a service is catering more for the clients’ expectations than anything else and it is that which makes services marketing a very intricate business.

Now that’s the end of my presentation, but if there is anything you want to ask, then please feel free to do so.

.

Show All correct answers

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Listening test #1

Free IELTS listening test 1 Section 3

Free IELTS listening test 1 Section 3

Jump back to Section 1  | Jump back to Section 2  |  Jump to Section 4

Free IELTS listening test 1 Section 3Note: all of the question types, timings and pauses between recordings in this free online IELTS listening test are EXACTLY what you can expect in the IELTS test. Our free online material has been designed to emulate the IELTS test as accurately as possible in every aspect.

Looking for even more listening practice tests? Our online course has over 10 hours of recordings, and your answers are automatically marked and graded by our online system.

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When you have finished the test, take a note of the number of correct answers you got and move on to Section 4.

Section 3:

SECTION 3

Questions 21-30

Questions 21-25
Circle the correct letter A–C.

21 Lyn is having difficulty completing her project because
A she doesn’t have enough information.
B she can’t organise her presentation.
C she doesn’t have enough time.

    Show answerB

22 Her presentation is going to focus on
A solar power in America.
B solar-powered water heaters.
C alternative energy technology.

    Show answerB

23 Why does Lyn think we should be looking for alternative sources of energy?
A Fossil fuels are expensive.
B Fossil fuels have an impact on the environment.
C Fossil fuels are limited.

    Show answerC

24 Solar power is a good form of alternative energy because
A it can be harnessed with simple technology
B it is infinite
C it can be applied equally well in any country.

    Show answerA

25 Which graph best indicates what Lyn is describing?

listening-test-1-section-3-Q25

    Show answerA – this answer seems to cause a lot of confusion, so to clarify, the speaker says ‘can provide the majority until October’ – that means you are looking for a graph where October DOES NOT supply the majority (e.g. 50% or more), and that leaves only Graph A.


Questions 26 to 30

Label the following diagram USING NO MORE THAN TWO WORDS AND / OR A NUMBER

Labelling a water task

26.    Show answer 2640 litres (or liters)

27.    Show answer 27Solar coil

28.     Show answer 2820

29.     Show answer 2965

30.     Show answer 30Rigid foam

 

Once you have finished, check your answers then move on Section 4.

Click here to read the transcript

Mark:
Hi Lyn. How’s your project coming along?

Lyn:
Oh, not very well. I’ve got all the information, but I can’t seem to organise it into a presentation.

Mark:
Well you’d better hurry. You only have one more week.

Lyn:
Yes, that’s OK, it’s just that…ohh….(sound of desperation)

Mark:
Well, why don’t you try your presentation on me. Maybe l can help?

Lyn:
Really? Great! OK, well I’ve chosen solar power for my subject, and I’m going to talk specifically about domestic water heating. You know, like the ones popular in America. I’ve got some facts here…

Mark:
That’s good, but just start your presentation from the beginning.

Lyn:
Oh, right. Here we go then. There are many reasons why we should be looking elsewhere for energy sources. As most people are aware, fossil fuels and other such non-renewable sources are by definition finite, so something needs to be in operation soon. Currently, there are a number of alternative energy sources available which can, with a little preparation, be used to provide for a significant part of our domestic energy requirements. In this presentation I am focusing solar power and its application as a domestic water heater. As a renewable energy source, solar power is in many ways ideal. The amount of the sun’s energy which reaches the Earth every minute exceeds the energy that the global population consumes in a year. Although scientists argue that it is not finite, sunlight is certainly a long-lasting resource which is not depleted through use, and solar power converters use this energy without needing any complex moving parts. Once collected and stored, solar energy can be used for many purposes, but it is becoming increasingly popular as a domestic heating source. Generally, a building that is heated by solar power will have its water heated by solar power well, and this has even worked in areas that are not exposed to long hours of as direct sunlight such as the United Kingdom, although not so well as in warmer climates (long pause)

Mark:
Why have you stopped?

Lyn:
Well, that’s all I’ve got so far.

Mark:
Well, start by talking about how effective it is.

Lyn:
Oh, OK. Well, there are a number of factors that influence how efficient solar power can be. The first, obviously, is the amount of sunlight, and this is dependent on season, time of day, and climate. Although the UK has something of a bad reputation for sunshine, it is actually quite productive during some parts of the year. Given a sufficient size of solar panel and water storage tank, solar power can provide all of our water-heating requirements in June and July, and even provide the majority until October. From October to the end of the year this figure December is the least productive, being able to supply less than 5% the average household’s hot water requirement. It is at this point that solar power needs to be supplemented with a more traditional form of heating.  From January, solar power becomes more effective at a rate of about 20% per month, although this rise decelerates to around 18% by May.

(BREAK)

Mark:
Now say something about this water heater Do you have any information about that?

Lyn:
Yes, I’ve got an illustration of a water tank here.

Mark:
That’s good, but you’ll have to describe it.

Lyn:
Right. Well, the ideal water tank in the UK has a capacity of 45 to50 litres, to heat the least 40 litres to be effective. The solar coil is put in the bottom of the tank to heat the water. Now, remember that solar water will not get quite as hot as fossil fuel water heaters. The bottom half of the tank is normally 20 degrees, and this is why it is important not to have a tank that is too large as it would take too much energy to heat. In this illustration, it rises to 40 degrees from halfway up. Don’t forget hot rises, so the top third of the tank is the hottest, and reaches an average temperature of 65 degrees.

Mark:
And what’s this second layer around the tank?

Lyn:
Oh that’s insulation. Because the tank is often either outside or just under the roof, rigid foam is used as an insulation layer It should be at least so 80mm thick all around.

Mark:
That seems like a good presentation. All you need to do is to prepare some short notes and a larger illustration so you can use it as a demonstration and you’ll be fine.
Lyn:
You think so? Well, thanks very much for the help. Maybe can do the same for you one day.

Mark:
Maybe. Anyway, have to go. Good luck!

Lyn:
Thanks. Bye.